Our Privacy Principles
Who We Are
What information do we collect about you & where is your information stored?
How will we use the information about you?
Children’s Online Privacy
We will never spam you with irrelevant emails
You may opt-out or in of our email communications at any time
You have the right to remove any information we may hold on you
We will never sell, rent, make public or distribute your personal information
Data is a liability and therefore should only be collected and processed when absolutely necessary
2. Who We Are
Company Name: Claire Phillips Artist
Registered office: Wiltshire Ave, Bayswater, Victoria, Australia, 3153
3. What information do we collect about you & where do we store it?
3.1 Online Forms
We collect the personal information you voluntarily provide to us, which includes your name and e-mail address, in order to subscribe to our newsletter, receive our free content, comment on our blog, and/or purchase services or online products.
3.2 Customer data
We collect name, email address, address and telephone numbers if you make an online purchase of our products and/or services. This information is held securely in our website database. Credit Card numbers are collected directly via our Card Processor Stripe or Pay Pal who are Level 1 PCI compliant meaning they are really secure. We do not store this information at all.
3.3 Website Visitor Tracking
Like most websites, our website uses Google Analytics. This tool collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. We use this information to better understand how visitors find us and how they interact with our website. We can use this to make adjustments to our website, to deliver a better user experience.
We also use tracking from Facebook, Pinterest and Instagram so that we can better understand how visitors are interacting with our site via social media and to track the effectiveness of any adverts we place on social media.
If you are a member of our online School and have a user profile on our website we collect information in our website database which allows us to track how frequently members access the site and what are the most popular pages. This allows us to improve and develop the online School for the benefit of the members. The data is linked to the personal user profile but we don’t view it at that level. Instead, we only use it in order to build higher level, non-personalised, statistics. If you stop being a member and wish to have your user profile deleted you can email us to ask us to do that. See 4.5.
3.4 Email updates
If you choose to receive Claire’s email updates your email address will be stored in Mailchimp which is the software we use to manage the mailing list. Mailchimp is a third-party data processors. At any time you can unsubscribe from our emails either from within the email or by emailing us.
3.5 User Profile Data
If you become a member of our site you will set up a user profile on the members area of our website. This profile allows you to upload your own photos and to comment on other members’ photos as well as forum posts. It also allows you to mark off progress against your painting goals. Information you enter via your profile is held securely in our website database and we would only access it in order to help solve an IT issue if you had one. If you cancel your membership you can email us to request that we delete your user profile and all related data. As standard, we don’t delete this from the website database so that you can re-instate your profile should you reinstate your membership in future.
4. How will we use the information about you?
We collect information about you to understand your needs and provide you with a better service. Specifically, we use your information for:
4.1 Internal record keeping
4.2 Improving our services
The legal basis for this type of processing is either consent or our legitimate interests in growing our business.
4.3 Providing you with offers relating to our products or services.
The legal basis for this type of processing is either consent or our legitimate interests in growing our business. We may send you such communications if you requested it and/or if you agreed to receive such communications. You can opt-out of these emails at any time through the ‘unsubscribe’ button in each email or contacting us via email.
We will only share your information with trusted 3rd parties if necessary to provide support in running this Website. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
A cookie is a piece of code that allows the webserver to identify and track the activity of the web browser. They are widely used in order to make websites work more efficiently, as well as to provide information to the owners of the website.
You can enable or disable your Cookie settings via your own web browser. See our Cookies Policy for more details.
For further details please consult the help menu in your browser or visit www.allaboutcookies.org
6. Third-Party Links
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Though we have these procedures in place we can’t be held responsible for any intercepted information shared through our Site without our knowledge or permission.
8. Children’s Online Privacy
We do not knowingly collect or solicit data online from or market online to children under the age of 13 in compliance with the Children’s Online Privacy Protection Act (COPPA).
9. Your Rights
Your rights under data protection laws include the right to access, erase, correct, restrict, and/or object to our use and processing of your personal data, as well as the right to portability of the data. You have the right to confirmation as to how and where we process your data. To the extent that the legal basis for our processing consent, you have the right to withdraw at any time. If you consider our processing to infringe data protection laws, you have the right to lodge a complaint with a supervisory authority.